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Service Catalog

Categories (14)

Student Technology Issues

For students with anything OTHER than account issues.

Classroom & Media Equipment Support

To report issues with the equipment in media equipped classrooms or meeting rooms. To view a list of media equipped rooms and available resources please visit the Media & Technology Support Services home page - http://mtss.pages.tcnj.edu/

Account and Password Management

Managing passwords, and network share requests.

Blackboard

For issues with the use of the Blackboard system, or issues relating to Blackboard accounts.

Campus Television Services

Issues relating to television service and hardware in student residences.

Email, Calendars and Collaboration

Email, Calendar, Groups and so forth. Also for ListServs

Hardware Issues

Desktops, laptops, printing and other computer hardware requests and issues. NOT for use by students.

Human Resources

For use by Human Resources personnel ONLY.

Lab Issues

For issues with the student (not teaching) computers and printers in labs

Network Services

Issues relating to the various campus networks, both wired and wireless.

PeopleSoft

PAWS, EIS, MAPS, YESS

Software Questions & Issues

For issues relating to the use of campus standard software

Telecommunications Services

Phones, Voicemail, Fax Machines and Speakerphones.

Training

Training on campus standard software (MS Office, G-Suite, etc)

Services (3)

Applicants, Parents, Alumni with Questions

Not a current Faculty, Staff or Student, but need to ask a question? This is the place.

General Request for Information

If your need doesn't seem to fit any of the other categories, select this.

Bad or Broken Link on an IT Web Site

For reporting problems with IT sites only. Non IT website issues should be directed to the appropriate department.