Service Catalog

Categories (15)

Student Technology Issues

For students with anything OTHER than account issues.

Classroom & Media Equipment Support

To report issues with the equipment in media equipped classrooms or meeting rooms. To view a list of media equipped rooms and available resources please visit the Media & Technology Support Services home page - http://mtss.pages.tcnj.edu/

Account Management & Information

Services related to account management and information such as password resets, PAWS ID retrieval, account creation, shared folder access and more

Blackboard

For issues with the use of the Blackboard system, or issues relating to Blackboard accounts.

Campus Television Services

Issues relating to television service and hardware in student residences.

Email, Calendars and Collaboration

Email, Calendar, Groups and so forth. Also for ListServs

Hardware Issues

Desktops, laptops, printing and other computer hardware requests and issues. NOT for use by students.

Human Resources

For use by Human Resources personnel ONLY.

Lab Issues

For issues with the student (not teaching) computers and printers in labs

Network Services

Issues relating to the various campus networks, both wired and wireless.

PeopleSoft

PAWS, EIS, MAPS, YESS

Software Questions & Issues

For issues relating to the use of campus standard software

Telecommunications Services

Phones, Voicemail, Fax Machines and Speakerphones.

Training

Training on campus standard software (MS Office, G-Suite, etc)

Services (1)

Center for Institutional Research Request

The Office of Institutional Effectiveness reviews all data requests for compliance with federal/state regulations and College policies regarding the proper use of institutional and student data. In general, data will only be provided in the aggregate. If you are requesting student record data as part of a research project CIE may require IRB approval to complete your request. Please visit the IRB webpage prior to submitting your data request to see if IRB approval is necessary. Requestors receiving any academic data from CIE are bound by FERPA regulations to protect student confidentiality.