Popular Services
If your need doesn't seem to fit any of the other categories, select this.
If you are having issues with the Google 2-Step Verification settings.
For program assistants or supervisors to request that an existing extension be reassigned to a different employee at the same desk.
You can request edits to your site’s homepage and navigation menu or replace a photo. You can also request formatting assistance for pages.
For questions or issues relating to software not listed above.
For issues with hardware other than what's listed on this page
Loaner laptop program for students available from Information Technology, formerly requested through the Dean of Students CARES program.
For requesting a new telephone line and downloading the appropriate form to submit.
For issues with or questions concerning Google Drive.
Request this service if you experience any problems using a media equipped space (computer/display, projector/screen, control system, audio/video hardware/software, etc.)
For issues related to TCNJ-issued (not personal) cell phones
This service offers desktop and laptop computer troubleshooting and repair for TCNJ owned equipment (PC/Mac)
For issues related to the PAWS system that relate to logging-in or the accessibility of the site.
For connection issues relating to the wired (plug in) campus network
For assistance setting up the VPN client on a workstation.
Request the addition or removal of site access for individual web content editor accounts.
Troubleshoot unexpected errors, black screen, slow computer, no power, or general issues.
To request that we service a physically non-functional campus telephone.
For any issues with your computer monitor/display
For Faculty & Staff to request a new generic account
For problems related to connecting to the WiFi
To request the creation of a new Google Shared Drive
You may request that your email inbox be restored to a date within the last 25 days.