Popular Services

For issues related to the PAWS system that relate to logging-in or the accessibility of the site.

If you are having issues with the Google 2-Step Verification settings.

For issues with hardware other than what's listed on this page

If your need doesn't seem to fit any of the other categories, select this.

You can request edits to your site’s homepage and navigation menu or replace a photo. You can also request formatting assistance for pages.

For questions or issues relating to software not listed above.

For Faculty & Staff to request a new generic account

For Faculty & Staff who need assistance when moving office locations: Office furniture & IT / Telecommunication equipment moves.

Request this service if you experience any problems using a media equipped space (computer/display, projector/screen, control system, audio/video hardware/software, etc.)

For issues with or questions concerning Gmail.

For connection issues relating to the wired (plug in) campus network

For problems related to connecting to the WiFi

For program assistants or supervisors to request that an existing extension be reassigned to a different employee at the same desk.

This service offers desktop and laptop computer troubleshooting and repair for TCNJ owned equipment (PC/Mac)

For requesting a new telephone line and downloading the appropriate form to submit.

For issues related to TCNJ-issued (not personal) cell phones

To request that we service a physically non-functional campus telephone.

To request a firstname.lastname@tcnj.edu email alias.

The Office of Institutional Research and Analytics reviews all data requests for compliance with federal/state regulations and College policies regarding the proper use of institutional and student data. In general, data will only be provided in the aggregate. If you are requesting student record data as part of a research project IRA may require IRB approval to complete your request. Please visit the IRB webpage prior to submitting your data request to see if IRB approval is necessary. Requestors receiving any academic data from IRA are bound by FERPA regulations to protect student confidentiality. Please refer to the FERPA guidelines found at https://recreg.tcnj.edu/student-privacy-rights/

For issues with or questions concerning Google Drive.

For any issues with your computer monitor/display

Request the addition or removal of site access for individual web content editor accounts.

You can add, remove, or fix any faculty profile on academic sites or request a page template for staff or student profiles.

For assistance setting up the VPN client on a workstation.

Loaner laptop program for students available from Information Technology, formerly requested through the Dean of Students CARES program.