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Location/Contact/Hours

Starting Wednesday, March 18th, the Help Desk is moving to a remote support model until further notice. Our primary forms of contact will be email, Google Chat, and tickets submitted through our client portal. Phone support will still be available, but will be initiated after online contact has been made if the issue cannot be resolved via email.

Contact Us:
Online Client Portal: helpdesk.tcnj.edu 
Email: helpdesk@tcnj.edu
Google Chat: helpdesk@tcnj.edu

Our Summer Remote Support Hours Are:

Monday through Thursday 7:30am - 5:00pm
Friday Through Sunday Closed

NEWS

Jamboard on the App Store

TCNJ has just enabled Jamboard for all Users.

Jamboard will allow up to 50 Users to collaborate on a 55-inch whiteboard at the same time while integrating other G Suite services. Draw pictures, search images, and websites, and even add Google Docs, slides, and sheets to your "jam." This service is compatible with phones, tablets, and computers. 

To learn more about how to use Jamboard, check out the Google Help Center article here.

To learn more about the other Core and Non-Core G Suite apps available to you, check out this Knowledge Base article here.

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COVID-19 / IT Resources for working remotely
 

In response to COVID-19, the President has announced The College of New Jersey is adopting practices of social distancing and preparing for remote work options.

Things to do to prepare for working remotely:

  • Move any files you have on your local hard drive to Google Drive, or TCNJ Network Drives (R/H Drive)
  • Remember to bring your laptop charger and any devices that you may need while you are home
  • Setup Duo multi-factor authentication before you leave the campus.
  • Try out Google Meet and Google Chat with your coworkers
  • Test any applications you may need to use remotely
  • TCNJ VPN may be needed to connect to some services remotely, like accessing TCNJ Network Drives. If you anticipate needing to use VPN make sure you have installed and tested the VPN client.

All of this information and more can be found here on the IT webpage regarding the latest procedures and best practices for working remotely during this time.

More information regarding IT's recommended software usage during this time can be found here in our Knowledge Base:

For more information regarding the general G Suite apps, please refer to this master article here for links to Google's G Suite Learning Center.

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Image result for google meet
 

In response to the news about CORVID-19 (Coronavirus), Google has offered the premium features of Google Meet for free to schools for a limited time. These features include the following:

  • A 250 person capacity per call
  • Live streaming for webinar style conferencing instead of one large meeting
  • The ability to record your meetings and save them to Google Drive
For more information on Google Meet in general, check out our Knowledge Base article here.

If you are interested in doing a live stream, rather than hosting a meeting, you can find more information on that here.

If you would like to know how to record your Google Meet session, you can find instructions on how to do so here.

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Image result for google chat

Google Chat is G Suite's built-in instant messenger for Google Users to communicate and share files in real-time either 1-on-1, in a group chat setting, or in a chat room without the need to set up a conference call.

To learn more about how to use Google Chat, check out our Knowledge Base article here.