Looking for Help?

Location/Contact/Hours

Come visit us for walk-in support in Green Hall room 6

Contact Us:

Phone: (609) 771-2660
Email: helpdesk@tcnj.edu

Our Fall Semester Support Hours from 8/30-12/20 Are:

Monday through Thursday 7:30am - 9:00pm
Friday 7:30am - 5:00pm
Saturday and Sunday Closed

The Following Support Hours Will Take Effect From 12/21-1/2 for the End of the Semester:

December 21st-22nd 7:30am - 5:00pm
December 23rd-January 2nd Closed

Our Winter Semester Support Hours from 1/3-1/23 Are:

Monday through Friday 7:30am - 5:00pm
Saturday and Sunday Closed
January 7th, 14th, 17th Closed

NEWS



Transition From Horizon VMWare to AWS AppStream

On 12/22/21, the current TCNJ Virtual Labs environment will change to a different service provider and will also now be called Virtual Apps.

While the new platform has similarities to the current virtual labs platform, there are also some differences and the Office of Information Technology created an short informational video to help identify a few of the differences for the login process, etc.

We will be creating additional content in January that will go more in depth with the differences, etc.

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Beta release of MIT's new cloud-based remote access VPN now available |  Information Systems & Technology


GlobalProtect VPN 4/27/2021 Update:

To ensure the security of TCNJ networks only operating systems with the latest security updates may utilize the TCNJ VPN service. End of life operating systems like Windows 7, macOS 10.12 (Sierra) and macOS 10.13 (High Sierra), which no longer receive security updates are not permitted to connect to VPN.


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TCNJ Equipment Loan Program


With President Foster's announcement of the return to campus and the resumption of in person classes, the Equipment Loan Program has been updated to continue to meet the needs of the TCNJ campus community.

As aspects of the TCNJ learning and working experience may still require remote access, members of the campus community can request loaner equipment to use during this period.

To start the process, just fill out this Google Form to list the equipment you are requesting and then provide a brief explanation of the functions needed of the equipment at the end. Once your request has been processed, then you will be notified via email whether it has been approved or not based on the availability of the equipment you requested.

Contingent on your request being approved, you will need to visit campus and pick up the equipment from Green Hall.

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The TCNJ Roar app will continue to be used to complete the Daily Self-Checkup throughout our return to campus during the 2021-2022 school year. At this time, only unvaccinated members of the campus community need to complete this daily. However, if you are feeling symptomatic at all, you must complete it so it can be reported to the COVID Compliance group. Guests visiting campus are able to receive a pass through the app as well.

There are a few locations throughout campus, such as the Eickhoff Dining Hall, that may require you to present a cleared health pass in order to enter.


For more information regarding the Fall 2021 return to campus, please visit https://fall2021.tcnj.edu/ 


Download the TCNJ Roar App for iOS

Download the TCNJ Roar App for Andriod

TCNJ Roar Health Guide

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COVID-19 / IT Resources for working remotely
 

 

In response to COVID-19, the President has announced The College of New Jersey is adopting practices of social distancing and preparing for remote work options.

Things to do to prepare for working remotely:

  • Move any files you have on your local hard drive to Google Drive, or TCNJ Network Drives (R/H Drive)
  • Remember to bring your laptop charger and any devices that you may need while you are home
  • Setup Duo multi-factor authentication before you leave the campus.
  • Try out Google Meet and Google Chat with your coworkers
  • Test any applications you may need to use remotely
  • TCNJ VPN may be needed to connect to some services remotely, like accessing TCNJ Network Drives. If you anticipate needing to use VPN make sure you have installed and tested the VPN client.

All of this information and more can be found here on the IT webpage regarding the latest procedures and best practices for working remotely during this time.

More information regarding IT's recommended software usage during this time can be found here in our Knowledge Base:

For more information regarding the general G Suite apps, please refer to this master article here for links to Google's G Suite Learning Center.