Service Catalog

Categories (17)

For students with anything OTHER than account issues.

To report issues with the equipment in media equipped classrooms or meeting rooms. To view a list of media equipped rooms and available resources please visit the Media & Technology Support Services home page - http://mtss.pages.tcnj.edu/

Services related to account management and information such as password resets, PAWS ID retrieval, account creation, shared folder access and more

For issues with the use of the Blackboard system, or issues relating to Blackboard accounts.

Issues relating to television service and hardware in student residences.

Email, Calendar, Groups and so forth. Also for ListServs

Desktops, laptops, printing and other computer hardware requests and issues. NOT for use by students.

For issues with the student (not teaching) computers and printers in labs

Issues relating to the various campus networks, both wired and wireless.

PAWS, EIS, MAPS, YESS

For issues relating to the use of campus standard software

Phones, Voicemail, Fax Machines and Speakerphones.

Training on campus standard software (MS Office, G-Suite, etc)

For Computer Science Staff and Faculty to request services specific to their department.

Used to request special access roles to the Oracle Cloud system.

For submitting any WordPress issues/requests.

Services (1)

Institutional Research and Analytics Request

The Office of Institutional Research and Analytics reviews all data requests for compliance with federal/state regulations and College policies regarding the proper use of institutional and student data. In general, data will only be provided in the aggregate. If you are requesting student record data as part of a research project IRA may require IRB approval to complete your request. Please visit the IRB webpage prior to submitting your data request to see if IRB approval is necessary. Requestors receiving any academic data from IRA are bound by FERPA regulations to protect student confidentiality.