Service Catalog

Categories (15)

General Information Technology Questions

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Student Technology Issues

For students with anything OTHER than account issues.
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Classroom & Media Equipment Support - MTSS

To report issues with the equipment in media equipped classrooms or meeting rooms. To view a list of media equipped rooms and available resources please visit the Media & Technology Support Services home page - http://mtss.tcnj.edu/
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Account Management & Information

Services related to account management and information such as password resets, PAWS ID retrieval, account creation, shared folder access and more
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Google Workspace

Email, Calendar, Groups and so forth.
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PAWS

For issues related to the PAWS system.
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Hardware Issues

Desktops, laptops, printing and other computer hardware requests and issues. NOT for use by students.
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Software Questions & Issues

For issues relating to the use of campus standard software
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Transact

(Formerly Blackboard) For issues with the use of the Transact system, or issues relating to Transact accounts.
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Lab Issues

For issues with the student (not teaching) computers and printers in labs
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Network and Jack Services

Issues relating to the various campus networks, both wired and wireless.
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Telecommunications Services

Phones, Voicemail, Fax Machines and Speakerphones.
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WordPress

For submitting any WordPress issues/requests.
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Oracle Cloud

Used to request special access roles to the Oracle Cloud system.
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Department Specific Requests

Houses all services that were requested and can only be requested by specific departments.
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Services (1)

Institutional Research and Analytics Request

The Office of Institutional Research and Analytics reviews all data requests for compliance with federal/state regulations and College policies regarding the proper use of institutional and student data. In general, data will only be provided in the aggregate. If you are requesting student record data as part of a research project IRA may require IRB approval to complete your request. Please visit the IRB webpage prior to submitting your data request to see if IRB approval is necessary. Requestors receiving any academic data from IRA are bound by FERPA regulations to protect student confidentiality. Please refer to the FERPA guidelines found at https://recreg.tcnj.edu/student-privacy-rights/