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Services or Offerings?
2-Step Verification
  1. Services
  2. Google Workspace
If you are having issues with the Google 2-Step Verification settings.
Applicants, Parents, Alumni with Questions
  1. Services
  2. General Information Technology Questions
Not a current Faculty, Staff or Student, but need to ask a question? This is the place.
Book-It/EMS Issues
  1. Services
  2. Software Questions & Issues
Broken TV Jack
  1. Services
  2. Student Technology Issues
For reporting physically broken/damaged television wall jacks.
Browser Issues
  1. Services
  2. Software Questions & Issues
For problems with your internet browser, whether Firefox, Safari, Chrome, or Internet Explorer
Canon eFaxing Setup Request
  1. Services
  2. Software Questions & Issues
For use by departments to request that their department printers be configured to enable eFaxing.
Canvas
  1. Services
  2. Software Questions & Issues
For issues relating to the functioning or uses of the Canvas system
Card Production Issues
  1. Services
  2. Transact
  3. Transact System issues
For issues with the ID card production system
Cell Phone Issues
  1. Services
  2. Telecommunications Services
For issues related to TCNJ-issued (not personal) cell phones
Connected to VPN, Cannot Access Drives
  1. Services
  2. Network and Jack Services
  3. VPN Issues
For assistance with accessing network share drives via VPN
Critical Web Requests
  1. Services
  2. WordPress
Typically used for WordPress issues that require immediate assistance (such as broken webpages, copyright material, etc.).
Data Jack Check
  1. Services
  2. Network and Jack Services
  3. Jack Issues
To request that someone come to check whether or not a specific data jack is working
Data Jack Install
  1. Services
  2. Network and Jack Services
  3. Jack Issues
To request the installation of a new data jack. Note that this process can take several weeks at a minimum.
Desktop/Laptop computer issues
  1. Services
  2. Hardware Issues
  3. General Computer Issues
This service offers desktop and laptop computer troubleshooting and repair for TCNJ owned equipment (PC/Mac)
Email Alias Request
  1. Services
  2. Account Management & Information
  3. Account Issues & Requests
To request a firstname.lastname@tcnj.edu email alias.