Topics related to Ticketing

Articles (3)

How to Move Tickets

This article describes how to move a ticket from one application to another application. i.e. if you need to move a ticket from one Ticket application to another. I.e. moving a ticket from HR Ticketing to Payroll Ticketing.

Searching and Finding Tickets

How to search and find tickets and using saved filters.

[Video] Merging Tickets

The video will show you how to find duplicate tickets and how to manage them.
Duplicate Ticket Process;
1. Merge duplicate tickets, do NOT close the duplicate ticket.
2. Find the oldest ticket (original) and merge duplicates to the oldest ticket.