This article describes how to move a ticket from one application to another application. i.e. if you need to move a ticket from one Ticket application to another. I.e. moving a ticket from HR Ticketing to Payroll Ticketing.
How to search and find tickets and using saved filters.
The video will show you how to find duplicate tickets and how to manage them.
Duplicate Ticket Process;
1. Merge duplicate tickets, do NOT close the duplicate ticket.
2. Find the oldest ticket (original) and merge duplicates to the oldest ticket.