Description: This article describes how to move a ticket from one application to another application. i.e. if you need to move a ticket from one Ticket application to another. I.e. moving a ticket from HR Ticketing to Payroll Ticketing.
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Procedure
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Screenshot
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After selecting the ticket that needs to be moved to another application. Select Actions-> Move To Application
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Select the application that you want to “move” the ticket. i.e. if you want to move a ticket to Payroll, select Payroll Ticketing.
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Enter a brief comment as to why the ticket is being moved and any appropriate information that would be helpful to the technician.
Select Move ![]()
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After selecting Move a “warning” message will appear, click Ok.
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Once the ticket has been moved a confirmation message will appear indicating that the “Service Request Moved”.
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