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Student Technology Issues

For students with anything OTHER than account issues.

Services (12)

Broken TV Jack

For reporting physically broken/damaged television wall jacks.

Computer Quarrantined

For students whose computers are getting a "Quarantine" message.

Data Migration & Recovery

To recover or restore data to or from an external device.

General Computer Issues

Troubleshoot unexpected errors, black screen, slow computer, no power, or general issues.

Hardware Installation

On-site hardware installation of certain hardware devices or peripherals.

Network Jack Problem

For residential students with problems with the network jack in their rooms.

Operating System Reinstall

A ResNet technician re-installs the operating system in case of a corrupt or non-functioning operating system on your computer.

Report problems with Philo TV service

For use by residential students who have issues with the Philo system.

Software Installation

Installation and configuration of software applications

Unable to Connect

When you suddenly can't connect to the internet, anything could be wrong.

Virus or Spyware

Examination of the computer to detect viruses and/or malicious software.

Wireless Issue

When your device no longer connects to the TCNJ wireless network and/or other networks.