For issues regarding the functioning of lab printers, including requests for paper/toner
If your need doesn't seem to fit any of the other categories, select this.
Having a problem with your printer? Let us know.
To request a firstname.lastname@tcnj.edu email alias.
For problems with your internet browser, whether Firefox, Safari, Chrome, or Internet Explorer
For issues with or questions concerning the user of the Drive component of G-Suite.
To report a virus or spyware infestation on your computer
Request this service if you experience any problems using a media equipped space (computer/display, projector/screen, control system, audio/video hardware/software, etc.)
For requesting a password reset (personal, departmental, group, etc)
The Office of Institutional Effectiveness reviews all data requests for compliance with federal/state regulations and College policies regarding the proper use of institutional and student data. In general, data will only be provided in the aggregate. If you are requesting student record data as part of a research project CIE may require IRB approval to complete your request. Please visit the IRB webpage prior to submitting your data request to see if IRB approval is necessary. Requestors receiving any academic data from CIE are bound by FERPA regulations to protect student confidentiality.
For any issues with your computer monitor/display
This service offers desktop and laptop computer troubleshooting and repair for TCNJ owned equipment (PC/Mac)
To report issues with the Print Sense network printing system.
For issues relating to the software installed on the student lab machines.
To request the installation of specialized software in an office or lab.
For issues with locked Blackboard accounts.
For problems accessing or using the Blackboard software
For any issues related to kiosks and terminals
For assistance with accessing network share drives via VPN
For Faculty & Staff to request a new generic account
For problems related to connecting to the WiFi
For issues related to the PAWS system that relate to logging-in or the accessibility of the site.
For issues with or questions concerning the user of any components of G-Suite not listed in other services
Not a current Faculty, Staff or Student, but need to ask a question? This is the place.
Can't find your ID number? We can help.