For issues with or questions concerning the user of any components of G-Suite not listed in other services
For problems related to connecting to the WiFi
For residential students with problems with the network jack in their rooms.
For reporting physically broken/damaged television wall jacks.
For connection issues relating to the wired (plug in) campus network
Not a current Faculty, Staff or Student, but need to ask a question? This is the place.
For requesting a password reset (personal, departmental, group, etc)
For issues relating to the use of or access to the YESS system.
Can't find your ID number? We can help.
To recover files deleted or otherwise lost from your R: or H: drives
Not sure what category your request falls under? Submit a general request for assistance.
For questions or problems regarding your operating system, whether Microsoft Windows or Mac OS
For issues related to the PAWS system that relate to logging-in or the accessibility of the site.
If you've accidentally deleted an email, and it was within the last 25 days, there's a good possibility that we can recover it.
To request training with MS Office, G-Suite, or any other campus standard software.
The Office of Institutional Effectiveness reviews all data requests for compliance with federal/state regulations and College policies regarding the proper use of institutional and student data. In general, data will only be provided in the aggregate. If you are requesting student record data as part of a research project CIE may require IRB approval to complete your request. Please visit the IRB webpage prior to submitting your data request to see if IRB approval is necessary. Requestors receiving any academic data from CIE are bound by FERPA regulations to protect student confidentiality.
For issues related to TCNJ-issued (not personal) cell phones
Request access for contingent workers.
When your password isn't working with one or more TCNJ services
For issues related to navigating the PAWS system or requesting transcripts NOT related to PAWS Login Issues / Authorization Errors or Service Loading issues.
When your device no longer connects to the TCNJ wireless network and/or other networks.
For issues related to the HBO and Cinemax Go systems
For issues regarding the functioning of lab printers, including requests for paper/toner
For issues relating to TCNJ issued Wireless Devices only
For Faculty/Staff to report issues with the Philo system