Popular Services

If your need doesn't seem to fit any of the other categories, select this.

This service offers desktop and laptop computer troubleshooting and repair for TCNJ owned equipment (PC/Mac)

To request a firstname.lastname@tcnj.edu email alias.

For issues with or questions concerning the user of the Email component of G-Suite.

For Faculty & Staff to request a new generic account

When your password isn't working with one or more TCNJ services

For issues related to the PAWS system that relate to logging-in or the accessibility of the site.

For any issues with your computer monitor/display

For problems with your internet browser, whether Firefox, Safari, Chrome, or Internet Explorer

For issues with hardware other than what's listed on this page

Troubleshoot unexpected errors, black screen, slow computer, no power, or general issues.

For issues with or questions concerning the user of any components of G-Suite not listed in other services

For questions or issues relating to software not listed above.

A ResNet technician re-installs the operating system in case of a corrupt or non-functioning operating system on your computer.

For problems or questions related to Microsoft Office or any of its components (Word, Excel, etc.)

For all requests concerning guest or event access to TCNJ computers or the on campus network for use with personal devices.

Installation and configuration of software applications

For Faculty/Staff to report issues with the Philo system

For issues relating to our internally developed web based solutions.

If you've accidentally deleted an email, and it was within the last 25 days, there's a good possibility that we can recover it.

For use if there are problems with your voicemail account.

For requesting a password reset (personal, departmental, group, etc)

Having a problem with your printer? Let us know.

To report issues with the Print Sense network printing system.

To report messages regarding expired/expiring software licenses on campus computers.