New to TCNJ: Employee IT Guide
The Information Technology Department would like to welcome you to The College of New Jersey!
This guide is designed to help onboard you to your various TCNJ accounts, as well as provide you with information about the Information Technology services and resources you will have access to.
Location: Green Hall Room 6
Phone: 609-771-2660
Email: helpdesk@tcnj.edu
Website: helpdesk.tcnj.edu
| |
Walk-In Support |
Phone/Email Support |
| Monday-Thursday |
7:00am - 6:30pm |
7:00am - 9:00pm |
| Friday |
7:00am - 5:00pm |
7:00am - 5:00pm |
| Saturday/Sunday |
Closed |
Closed |
To obtain your TCNJ account information (username and initial password), go to account.tcnj.edu and use the "Account Lookup" tool.
It is recommended that after retrieving your account information for the first time you follow these instructions to change your password from the one initially provided.
Should you have any issues with retrieving your account information or changing your password, please contact the Help Desk.
The TCNJ Today page (today.tcnj.edu) is your go-to for accessing all of your TCNJ accounts/systems. The navigation bar at the top has icon links to almost every login page you will need as an employee.
TCNJ utilizes Google Workspace for Education as our official productivity suite. This includes GMail, Google Drive, Google Calendar, Google Chat and more. TCNJ Employee accounts are provided with 100GB of Google Drive Storage. To access your account, choose the "Google Apps" icon from the Today page
We also utilize Google 2-Step Verification (2SV) to enhance the security of all TCNJ accounts. Google 2SV adds a second layer of protection to your Google account and is required by all members of the campus community. It is strongly recommended to set up 2SV as soon as you access your TCNJ account, otherwise you will be locked out of your Google account after 30 days. Should you get locked out, please contact the Help Desk to regain access.
Click here to learn how to turn on 2SV
DUO is a form of multifactor authentication (MFA) that adds an additional layer of security to systems that contain sensitive information. By using an app on your personal device(s) linked to your DUO account, it ensures that only you can access these systems.
To learn how to set up and manage your DUO account, check out this Knowledge Base article.
TCNJ offers wireless internet access throughout the entire campus. Our wireless network, “Eduroam”, can connect cell phones, computers, tablets, gaming systems, and smart devices.
Not only does eduroam give you access to a secure Wi-Fi network once you have connected at TCNJ, but anywhere else around the globe that uses the eduroam service, be it for an academic conference or a semester abroad.
Click here to learn how to connect your device to Eduroam
Oracle is TCNJ's Human Resources and Finance management system. Through it you can update your personal information, set up direct deposit, handle budgets and purchasing, and more!
You can access Oracle through the Today page and it is also secured by DUO MFA.
For assistance with Oracle outside of logging in, you can contact Human Resource at 609-771-2282.
PAWS (Primary Academic Web System) is the online system used to submit grades, access student advising tools, view course assignments and rosters, and look up student information.
Though this system is primarily for faculty, if you are a staff member in needs of PAWS for your position, then have your supervisor submit the following service request.
You can access PAWS through the Today page and it is also secured by DUO MFA.
For assistance with PAWS outside of logging in, you can contact Records & Registration at 609-771-2141 (press 0 at the automated message for the front desk).
Canvas is the Learning Management System used by TCNJ. Canvas's primary functions are...
- Uploading course material for students to use
- Posting assignments/due dates that students can track and submit
- TCNJ also has TurnItIn available to use for submissions
- Track unofficial grades
- Post Zoom links for remote/hybrid classes
- Email an entire course roster
- Host quizzes
- TCNJ also has Respondus LockDown browser available to use for Quizzes
You can access Canvas from the Today page.
For assistance with Canvas outside of logging in, you can contact the Center for Excellence in Teaching & Learning at canvashelp@tcnj.edu
The GlobalProtect VPN allows your computer to connect to the campus network remotely so that you can access certain systems that would normally require you to be on campus to access them.
Visit this Knowledge Base article to learn how to download and install the GlobalProtect VPN
A DUO verification is required each time you attempt to connect to the VPN.
TCNJ Virtual Apps is an AWS platform that allows you to access a virtual Windows desktop containing most specialized programs found on TCNJ computers.
Visit this Knowledge Base article to learn how to access the Virtual Apps service
You can access the Virtual Apps through the Today page and it is also secured by DUO MFA.
TCNJ is equipped with both multimedia classrooms and meetings rooms that are supported by immediate technician assistance during working hours. To learn more about each tech enabled space, check out the MTSS website.
If you experience difficulty with any of the multimedia equipment in a classroom or meeting room, call the Help Desk and they will have a technician dispatched ASAP.
You can also schedule training on how to use the equipment found in your assigned room here.
MTSS offers a reservation system for A/V equipment and loaner laptops that they keep on hand for your convenience.
To learn more about WebCheckOut, check out their website here.
TCNJ offers multiple programs available for you to install and use on your personal computer as well, such as Microsoft 365 and SPSS.
To learn more about the home use software available to you, check out software.tcnj.edu