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I’m a student and I have no access when plugged into a network jack. Is there anything I can check before calling the ResNet office?

Tags access

Make sure you are using the correct network settings, follow the correct instructions according to your operating system:

Windows 8 Users

Go to Control Panel. Select “Network and Sharing Center”. Go to the left hand side and select “Change adapter settings” link. Right click on “Local Area Connection” and Select “Properties”. Look for “Internet Protocol Version 4(TCP/IPv4) select it and then click on the “Properties” button. Make sure “Obtain an IP address automatically” and Obtain DNS Server address automatically is selected and Click on the “OK” button.

Windows7 or Vista Users

Go to Control Panel. Select “View network status and tasks” under the Network and Internet category. Go to the left hand side and select “Change adapter settings” link. Right click on “Local Area Connection” and Select “Properties”. Look for “Internet Protocol Version 4(TCP/IPv4) select it and then click on the “Properties” button. Make sure “Obtain an IP address automatically” and Obtain DNS Server address automatically is selected and Click on the “OK” button.

Win10 Users
 

  • Go to All Settings
  • Select"Network & Internet"
  • Go to the left hand side and select" Ethernet"
  • If the ethernet icon states "Not connected or is missing. Select the link "Change adapter options".
  • Right click on “Ethernet” and Select “Properties”.
  • Look for “Internet Protocol Version 4(TCP/IPv4) select it and then click on the “Properties” button.
  • Make sure “Obtain an IP address automatically” and Obtain DNS Server address automatically is selected and Click on the “OK” button.

Mac Users

  • Go to System Preferences
  • Select “Network”
  • On the left hand side, make sure Ethernet is showing
  • On the right hand side make sure that Configure is set to “Using DHCP”. If it is set to “Manually”, select the drop down box and select “Using DHCP” option.

Still not working?

If you still can’t get online after following these instructions, bring your computer to the ResNet office in room 18 of Green Hall

Details

Article ID: 17586
Created
Tue 10/18/16 2:58 PM
Modified
Tue 7/11/17 11:36 AM