Summary
Power Point Deck containing screenshots on common technician tasks.
Desktop/Dashboards
-Using pre built Templates
-Creating New Desktop/Dashboard
Finding Tickets
-Search if ticket # is known
-Using Filter to find tickets
Updating Tickets
-Change Status
-Assigning/Reassigning Tickets
-Closing Tickets
Overview of Facilities Knowledge Base
Body
Power Point Deck containing screen shots on common technician tasks.
Desktop/Dashboards
-Using pre built Templates
-Creating New Desktop/Dashboard
Finding Tickets
-Search if ticket # is known
-Using Filter to find tickets
Updating Tickets
-Change Status
-Assigning/Reassigning Tickets
-Closing Tickets
Overview of Facilities Knowledge Base