Summary
Topic's such as Navigating Desktop Templates, Creating a new ticket, Updating Tickets, Closing Tickets, Using Filter to find tickets
Body
Open the Power Point attachment to view screen shots
Presentation contents:
▪Brief TeamDynamix (TDX) Overview
▪Accessing TDX
▪Navigating Desktop Templates
▪Creating a new ticket (used if someone contacts you directly via email or phone)
▪Updating Tickets
–Change Status
–Assigning/Reassigning Tickets
–Closing Tickets
▪Creating/Updating Tasks
▪Finding Tickets
–Search if ticket # is known
–Using Filter to find tickets