How to Request Service for a Canon Department Copier/Printer (MFP)


In the event that your department's Canon copier/printer (MFP) requires service, please see the steps below.  The College has a contract with Canon to provide both service and supplies (i.e toner, waste bins etc)

For Canon services, please contact Canon’s National Services Dispatch at 800-355-1385 and select option 1.  Or you can enter the service request via the Canon Service Portal

You will need to provide the following information to the Canon representative:

  • Serial number of the Canon copier/printer (MFP) (found under the copier lid of the machine)
  • Model number of the Canon copier/printer (MFP)
  • Contact person name and phone number so that Canon can follow up with you if needed
  • Location of the printer (department, building, and room)
  • Exact error code and/or description of the problem

You will then be given a confirmation number by the Canon representative, and a Canon repair technician will come to campus to service your copier/printer(MFP).  Please be sure to save the confirmation number in the event additional service is required.




Article ID: 17517
Tue 10/18/16 10:07 AM
Fri 4/5/24 12:09 PM

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