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The following are guides to the different features for the physical phones associated to Zoom Phone accounts.
Button Key:
- Dialing Out
- For internal calls, dial the extension you want to reach and press Call.
- For external calls, first dial “8” then the number you want to reach and press Call.
- Redialing
- Press the redial button to open the Placed Calls List, and use the directional buttons to navigate to the number you wish redial then press Call.
- To dial out the last dialed number, press the redial button twice while the phone is idle.
- Muting
- You can mute your voice while on a call by pressing the mute button.
- Hold a Call
- Press the hold button to hold during active calls.
- To resume the call, do one of the following:
- If there’s only one call on hold, press the hold button or Resume.
- If there’s more than one call on hold, use the directional arrows to select the desired call, then press either the hold button or Resume.
- Transferring a Call
- Press the transfer button or Transfer during an active call. The call is placed on hold.
- NOTE: If you press the soft Transfer button and see the options "Transfer Call" and "Transfer to Voicemail" you must choose "Transfer Call" as the "Transfer to Voicemail" option is not available.
- Enter the number you want to transfer to.
- Press the transfer button or B Transfer.
- Forwarding a Call
- To enable Call Forwarding:
- Navigate to Menu>Features>Call Forward.
- Select the desired forward type:
- Always Forward: Incoming calls are forwarded unconditionally.
- Busy Forward: Incoming calls are forwarded when the phone is busy.
- No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
- Enter the number you want to forward to. For No Answer Forward select the desired ring time to wait before forwarding from the After Ring Time field.
- Press Save to accept the change.
- Initiating a Conference Call
- Press Conference during an active call. The call is placed on hold.
- Enter the number of the second party, and then press Call.
- Press Conference again when the second party answers. Three parties are now joined in the conference.
- Voicemail
- The message waiting indicator on the idle screen indicates that one or more voicemail messages are waiting at the message center. The power indicator LED slowly flashes red.
- Press the voicemail button or Connect.
- Follow the voice prompts to listen to your voicemail message.
- You will need to setup your pin number on your Zoom account by signing in at zoom.us, then going to the Phone tab to update your voicemail pin.
- Managing Call History
- Press History.
- Navigate to your selected entry from the list.
- Do the following:
- Press Call to call the entry.
- Press Delete to delete the entry from the list.
- Press Option, and you can do the following:
- Select Detail to view detailed information about the entry
- Select Add to Contacts to add the entry to the local directory.
- Select Add to Blacklist to add the entry to the blacklist.
- Select Delete All to delete all entries from the list.
- Setting Ring Tones
- Navigate to Menu>Basic>Sound>Ring Tones.
- Use the arrow buttons to select Common or the desired account and then press Enter.
- Use the arrow buttons to select the desired ring tone.
- Press Save to accept the change.
- Searching the Directory
- Select Directory.
- Use the arrow keys to navigate to LDAP and press the OK button.
- Use your number keys to type in the name you are searching for.
- Use the arrow keys to navigate to the name you’d like to call and press Call.